Over the last two decades we have seen the offshore outsourcing market evolving from offering cost savings to serving as fix-all solutions for business competitiveness, transformation and growth. Information Technology has also witnessed how sophisticated buyers are looking for a new generation of global outsourcing services that aim for operational effectiveness, high collaboration, risk mitigation and innovation. With the advent of “Follow the Sun” concept, NSI has fully embraced the concept of ‘Nearshore’ outsourcing which involves transferring an existing IT function or process to a location near the United States. The result of Nearshore concept has allowed National Systems to provide 24 x 7 x 365 support to our clients utilizing our offshore facility in India as well as our Nearshore facility in Mexico. With these capabilities, the client can focus on its business, boost performance and create new process and services faster.
Many companies are worried about moving support overseas, or they are looking for a hybrid geographical approach to customer support. Bearing that in mind, National Systems is leveraging Mexico’s outstanding IT talents and reduced labor costs to provide superior customer support. Our support and development infrastructure outside United States are not in competition with each other, but rather they compliment each other by providing around the clock support. The key opportunity here is in leveraging the advantages of every country within a single solution and controlling and managing offshore/nearshore/onshore operations regardless of time, distance and culture while maintaining on-time/on-budget delivery and quality throughout the process. Not only can we give our customers the capability to manage their global resources without increasing complexity and business risks, but we can also cross-pollinate key business knowledge throughout our expanding process network.
Four Ways the Hybrid Nearshore Model Can Benefit Your Business
In today’s business world it is a fact that technology service delivery is location independent. The delivery team may be co-located, in-country or on the other side of the world. If it is a good team, your service will be good. The fear is if the team is not up to par, your service will suffer and ultimately damage your business.With the new abilities for location independence, off shoring has taken off in recent years due to the potential for significant cost savings. The downsides to off shoring, whether in reality or perception, include media coverage of unwelcome competition from other countries and poor previous experiences.National Systems has created the Hybrid Nearshore model that combines the best of both worlds, and provides your business with four immediate concrete benefits:
Less Pain. Anyone who has worked with teams on the other side of the globe, understands the pain of conducting conference calls at night. With the Hybrid Nearshore model, working in the same time zone does away with night calls and dramatically speeds up email communications to same-day responses. You can also avoid broken video conferencing due to the long distances between the teams.
RReduced Cost. Businesses can save up to 60% of the US rates. One of the primary advantages that offshore firms provide is a dramatically reduced rate structure when compared with US-based resources. In practice, many people find the true cost of the project to be much higher when travel expenses, midnight conference calls, and re-work arising from missed requirements are factored in.
Eliminated risks. Do away with risk from traditional outsourcing. Our Hybrid Nearshore model works in the US time zone with teams short and inexpensive flight away if face-to-face meetings are needed. Reduced risks equals piece of mind for you.
Lower levels of frustration. Differences in culture can lead to misunderstandings that negatively impact your deliverables. Certain business cultures avoid confrontation by agreeing to everything while masking over problems, leading to missed milestones and increased costs. The shared business culture with Hybrid Nearshore members means that everyone is communicating on the same page.
